Shipping & Returns Policy
Shipping Locations
We currently sell and ship to Australia Only.
All orders placed through https://goldentidesoracle.com are carefully packed and shipped to ensure timely and secure delivery.
Processing Time
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates
Shipping rates are calculated at checkout. A flat $10 shipping rate is charged Australia wide.
Estimated Delivery Time
Australia: 3–7 business days
Note: Delivery times may vary due to carrier delays, or other unforeseen issues.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment directly through the carrier’s website.
Delivery Issues
If you haven’t received your order within the expected timeframe, please contact us at admin@goldentidesoracle.com. We will work with the carrier to resolve the issue promptly.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure the shipping address is entered correctly. We do our best to speed up processing and shipping times; therefore, there is a limited window to cancel or change orders.
Damaged or Lost Packages
In the event of a damaged or lost package, please notify us immediately. We will initiate an investigation with the shipping provider and potentially offer a replacement or refund depending on the outcome.
Changes to Shipping Policy
Golden Tides Oracle reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.
Return and Exchange Policy
Last Updated: 10/16/2025
Please review this policy before you purchase. The following terms are applicable for any products that you purchased with us.
Interpretations and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://goldentidesoracle.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
General Return Policy
Physical products purchased are eligible for return and will be processed if conditions are met.
You are always required to ship back the items by following the shipping instructions:
We will send you shipping details via email once a return has been approved
Refund Policy
In order to be eligible for a refund, you have to return the product within 7 days of receiving your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must have the receipt or proof of purchase
Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged.
Unfortunately, products that were marked as a Bundle when purchased are not allowed to be Returned or Exchanged.
How To Initiate A Return
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: admin@goldentidesoracle.com
We will update You on your Return Status through EMAIL, using you’re the contact information provided.